Our Privacy Policy
At Dwell Property Management, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA). Whether you're conducting transactions, booking services, or filling out contact forms on our website, we ensure your data is handled with care and security. Please read this policy to understand our practices and your rights regarding your personal information.
Unless a contrary intention clearly appears, word importing:
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any one gender includes the other two genders.
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the singular includes the plural and vice versa; and
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natural persons include created entities (corporate or non-corporate) and the state and vice versa.
In this agreement, the following terms shall have the meanings assigned to them hereunder and cognate expressions shall have corresponding meanings, namely:
"Dwell" / "Us" / "We" / "The Company" means Dwell Property Management with the registration number 2023/264487/07, its affiliates, co-ventures, and contractors and their respective directors, officers, agents, functionaries, consultants, employees, staff, and invitees.
"Person" means any person, company, close corporation, trust, partnership, or other entity whether or not having a separate legal personality,
When you conduct a transaction, book a service or complete a contact form on our website, as part of the process, we collect the personal information you give us including but not limited to your Phone Number, First name, Last name, Email, Property Address, Company Name, Current Airbnb, Lekkeslaap, Booking.com or vrbo link or further helpful information. Your personal information will only be used to fulfil the above services and will never be sold.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services.
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To provide our users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
Our website is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
If you would like to: access, correct, amend, or delete any personal information we have about you, you are invited to contact us here. (link to contact us form)
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
This agreement shall be governed by and construed in accordance with the laws of the Republic of South Africa.
Protection of Personal Information Act (POPIA) Compliance
At Dwell Property Management, we are committed to protecting your personal information and ensuring your privacy. This section outlines how we comply with the Protection of Personal Information Act, 2013 (POPIA).
1. Personal Information We Collect:
In addition to the information detailed above, we may collect the following personal information as defined by POPIA:
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Identity number
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Physical and postal address
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Demographic information such as age, gender, and race
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Personal history including educational, financial, criminal, employment, and medical history
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Biometric information
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Opinions of and about individuals
2. Purpose of Collecting Personal Information:
We collect personal information for purposes related to our business activities, which include:
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Providing and operating our services
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Managing customer relationships and providing ongoing support
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Communicating with you for transactional, informational, or promotional purposes
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Improving our services based on your feedback and usage patterns
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Complying with legal and regulatory requirements
3. Consent:
By using our services and providing us with your personal information, you consent to the collection, processing, and storage of your information in accordance with this privacy policy and POPIA.
You have the right to withdraw your consent at any time. To withdraw consent, please contact us via the contact form provided on our website.
4. Data Security:
We take appropriate and reasonable technical and organisational measures to prevent the loss, damage, unauthorised destruction, and unlawful access to or processing of personal information.
5. Data Retention:
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
6. Your Rights:
Under POPIA, you have the right to:
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Access your personal information
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Correct or update your personal information
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Delete your personal information
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Object to the processing of your personal information
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Lodge a complaint with the Information Regulator
To exercise any of these rights, please contact us via the contact form on our website.
7. Information Sharing:
We will not share your personal information with third parties except as necessary to provide our services or comply with legal obligations. When we do share your information, we ensure that the third party adheres to POPIA and protects your information.
8. Changes to This Policy:
We may update this POPIA section from time to time to reflect changes in our practices or regulatory requirements. We will notify you of any significant changes by posting the updated policy on our website.
9. Contact Us:
For any questions or concerns regarding this POPIA section or our privacy practices, please contact us through the contact form on our website.
Last update: 24/06/2024