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All About Our Fees

We ensure that every decision we make is focused on providing the best possible service to our property owners and guests. 

 

Here's what's included in our services and costs that owners need to be aware of. ​​​

MANAGEMENT FEE

20%

+VAT

of your rental

revenue.

Fee Includes

> Next day payouts

> Kitchen essentials & re-stocks

> Bathroom essentials & re-stocks

> Guest welcome packs

> Channel & listing management

> Guest vetting & management

> Check-in & out management

> Pre & post booking assessments

> Property performance reports

> Client communications

SIGN UP FEE

To get your short-term rental set up for success. 

Our sign up fee depends on the size of your rental property, starting at R 1 500.00 for studio apartments. 

Fee Includes

> Professional photography

> Digital House Manual development and subscription

> Listing set up & administration

From R 1 500.00

How our costs work

Welcome Packs

We like to offer a warm welcome to our guests.  

 

Our welcome packs are tailored based on the season and length of stay. 

For longer stays or premium luxury properties, Dwell may enhance the welcome package with additional items, determined at discretion and in consultation with the owner.

Linen Service Fee

Linen services are provided for all properties managed by Dwell.

 

A linen fee of R250 per bedroom per check-in will be applied and deducted from the property's income.

 

For stays longer than 6 nights, mid stay cleans will be scheduled and charged in accordance with our linen fee. 

Cleaning Fees

We have partnered with Marvellous Maids Cape Town to service our cleaning needs to ensure that your property is always in tip top condition. 

We ensure that your property is cleaned after each booking, and prepared for the next. 

Your property's cleaning fee is included within the rental's rate and charged to the guest. 

Essential Supplies

We ensure that essential start-of-rental supplies are provided for each guest's stay.

 

This includes items such as:

Bathroom Essentials

* Shampoo & conditioner

* Soap & lotion

* Ambient room spray

* Bath foam

* Toilet paper

Kitchen Essentials

* Paper towels

* Trash bags

* Dishwasher soap

* Dish soap

* Laundry detergent

* Sponges

* Salt & pepper

* Cooking oil

* Tea & coffee + sugar

* Long-life milk

 

These supplies are part of our service and are covered by Dwell at no additional cost to the property owner.

Owner pass through costs

Certain additional supplies and maintenance items may incur pass-through costs to the owner.

As an example, these items include Nespresso coffee pods, firewood, fire starters, light bulbs, utilities, and other maintenance-related costs.​

We Cater To Your Unique Needs & Requirements

We understand that our clients and their properties may have unique needs that have not been covered or listed above. Please feel free to let us know when you enquire to list your property with us what these may be. 

We look forward to hearing from you! 

The Dwell Team! 

Get your property listed with Dwell

Your preferred and trusted short-term rental property management company.

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